World's Best Newsletter Archive

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March 8, 2023

You can’t live in hypervigilance. Well, let’s rephrase that. You can, it’s possible. But it’s unpleasant to be around someone who has stayed in that state for too long.

Not quite out of office

December 1, 2021

We know that rest is transformative. We can point to periods of downtime in our lives as the places when we got to clarity. Where we had space. Space to breathe, and to take stock.

The cost of doing business

November 17, 2021

Every organization has costs, but there’s a lot of power in how they’re labelled. The labels people use bake in assumptions about whether those costs are internal or external. They tell you who we think should pay those costs.

You can’t seize the moment with your hands full

October 6, 2021

Today, our second book comes out. It’s an ender chest. It is a full year of these newsletters, from the first lockdown to the anniversary of those lockdowns. It is a place to put down some of what the past 18 months have felt like.

Long on empathy and short on patience

August 25, 2021

We told leaders to be empathetic. We told them to be understanding. And they are doing that. They are phenomenal about understanding the conditions for underperformance in their teams. But it’s not working…They are patient to a fault.

You can’t live in the airport

August 11, 2021

Now’s a bad time to lean on your employee’s sense of loyalty, but a good time to lean on their sense of possibility. New opportunity, high-quality networking, exposure to different ideas. That’s what people in a liminal space can actually engage with.

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