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This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

When do we collect information?

We collect information from you when you subscribe to a newsletter or use the contact pages to get in touch with us. We also collect information when you attend one of our programs.

What personal information do we collect?

If you sign up for an email newsletter, we collect your email address and store it with our mailing list provider (mailchimp). If you use our contact form, we collect your email address and name as part of initiating that conversation. If you attend one of our programs, we’ll also collect email and name, and often your employer’s name and your title. We will also ask about any accessibility accommodations you may require and, for catered programs, we will ask about food allergies.

How do we use your information?

We may use the information we collect from you in the following ways:

  • To send periodic emails with new management writing, and updates about our products and services
  • To follow up after correspondence (live chat, email or phone inquiries)
  • If participating in a program, we may email you reminders ahead of, and during the program.
  • We use any information you supply about accessibility accommodations or allergies to inform our program delivery.

How do we protect your information?

We only provide articles and information. When we offer online programs or ticket purchases, credit card information is securely collected and stored through our ticketing provider (eventbrite). We do not store it, nor will we ever ask for it by email.

Emails are handled through Mailchimp (for our bulk emailing and subscriptions), Google Apps (for direct contact), Salesforce (for client management), and Quickbooks (for invoicing). Information submitted through our website is stored securely by our hosting provider (Kinsta). Accessibility and allergy information is stored in Google Apps. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. The website uses SSL/TLS by default to protect your communications in transit.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

  • Kinsta (our web/wordpress host) may use cookies to manage its service offerings. You can view their privacy policy here.
  • Google Analytics (our web analytics provider) uses cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and products in the future. Google’s privacy policy is here.

If you turn cookies off, we don’t mind, and the website should still work just fine.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. 

Third-party links

We do not include or offer third-party products or services on our website. We may link to third party sites that offer products or services under their own privacy policy and terms of use, but those links will not include PII.

According to CalOPPA, we agree to the following:

  • Users can visit our site anonymously.
  • Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
  • Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
  • You can change or remove your personal information by emailing us.
  • You will be notified of any Privacy Policy changes:
    • On our Privacy Policy Page. We include a last-updated date at the top of the page.

COPPA (Children Online Privacy Protection Act)

We do not specifically market to children under the age of 13 years old. No one should, really.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email within 5 business days.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us using the instructions at the bottom of each email.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us at privacy@rawsignal.ca