Don't ship the org chart.
Read MoreThis is where cheap problems go to get expensive.
Read MoreThe neat part about client-ready and exec-ready hides in the 3000 words behind the hyphenation.
Read MoreIf we want to be continue to operate in this new context, our work has to change, too.
Read MoreThe problem is that most advice about work is wrong, and usually for the same reason.
Read MoreFolks are quick to say, "I'm not actively looking. I'm happy where I am. I feel lucky to have a job. But..."
Read MoreSo much of being an effective operator is noticing problems early, because groups react differently to problems early on.
Read MoreAnd pretending it's a title or a pay bump without a new set of responsibilities is a disservice to everyone.
Read MoreWe tell bosses that if they choose management as a career, every aspect of the human condition will at some point show up for someone they manage.
Read MoreThe important decisions you'll make as a boss — or a human — need to be made in the midst of very loud and poorly-timed chaos.
Read MoreA great performance review is not an evaluation conversation, it's an alignment conversation.
Read MoreEither, we're running as fast as we can toward clear targets. Or we're running as fast as we can without clear targets.
Read MoreYours can be a team where people's humanity has space to coexist with, and even outrank, their productivity. It's worth building that. We're all going to need it.
Read MoreYou can't outsource interpersonal connection to the interns, and your team can't outsource it to you.
Read MoreIf we want to understand the nagging sense, the underlying frustration, the thing that's screaming in blinky red lights. We're gonna have to say it out loud.
Read MoreSometimes humans really do need a reality check, that's fair. But if you're going to reality check someone, we suggest starting with the manager in the mirror.
Read MoreOne of the best, most leveraged, most impactful things you can do as a leader is to grow new, excellent leaders.
Read MoreWe've learned that there are two types of work that are the most prone to getting stuck like this. And there are different tools we've found helpful for getting them unstuck
Read MoreYou can't live in hypervigilance. Well, let's rephrase that. You can, it's possible. But it's unpleasant to be around someone who has stayed in that state for too long.
Read MoreStaring down a difficult reality and finding your way to acceptance is hard enough. But having a manager conceal that reality from you makes acceptance impossible.
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