Doing all the work
October 5, 2022
Accountability is a big, heavy word. It manages to be about management, and feedback, and operational excellence, and culture all at once.
World's Best Newsletter Archive
The donuts aren’t working
April 6, 2022
We’re hearing from the bosses and people and culture teams asked to implement the Bums-in-Seats directive. Even when they, themselves, are skeptical.
Elijah you need to unmute
March 24, 2021
Fully remote, fully in person, or a mix of the two. This is the question that will dominate the rest of this year and into the next. The extremes are the easiest to navigate.
262,800 minutes
September 9, 2020
What’s the opposite of social distance? It’s not social closeness. It’s social spontaneity. Those serendipitous moments of inspiration and collaboration. Those happen most when humans are in close proximity to other humans.
Why is your team so angry all the time?
February 28, 2017
If you show up to work looking for a fight, you’ll find one
Obvious to you is not the same as obvious
December 7, 2016
Without finding its way out into the business, the profound insight you’ve had is the same as the profound insight you haven’t had. It has no bearing on our day to day operations.
You won’t brilliant your way out of this
October 25, 2016
On the other side of a gut wrenching dose of humility, change can be complete and permanent. You recognize that the only road to high output execution is to bring others along.
Why it’s a mistake to hire superheroes
September 23, 2016
You haven’t hired someone who thrives in chaos. You’ve hired someone who sows chaos.
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