World's Best Newsletter Archive

Hello from the basement

July 27, 2022

One of us has COVID and so far, thanks in large part to the basement (and boosters! and masking! and updated rapid test procedures!), no one else in the house does.

But we’re being really careful

November 18, 2020

This week in particular we need you using your sway in the organization to make structural change. We need you managing up and across. Whatever’s on that list is going to need action, if your people and your organization are going to make it through winter in one piece.

Read this first

November 4, 2020

This is a week to reach for empathy before accountability. Not because accountability doesn’t matter. But because you’re at risk of mistaking hurt humans for bad employees. That’s a mistake we don’t want you to make.

The waiting is the hardest part

July 29, 2020

To run the tapes is to review past performance – yours or someone else’s – to see what you can learn from it. To run, and re-run, the metaphorical or literal video tape.

Checkmate in five moves

July 15, 2020

For those of you who see yourself in the 40% and falling camp, though, it’s time to see it for what it is. If it’s genuinely changeable and you have the energy and the commitment to change it, we’re rooting for you. If it’s not changeable, though. Well.

You’d know the answer for sidewalk chalk

July 1, 2020

What is the choice you can make that feeds your community? Of the available options, even if they’ll never hear about it either way, which is the one you’d be proud for your community to know about? Do that one.

Build Something Better

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