World's Best Newsletter Archive

Doing all the work

October 5, 2022

Accountability is a big, heavy word. It manages to be about management, and feedback, and operational excellence, and culture all at once.

You’ve changed

September 7, 2022

The solution is to acknowledge and process the change. To integrate it and come back to something newly coherent. And the way you do that is reflection.

The little con and the big con

August 24, 2022

This Quiet Quitting thing may be the topic du jour, but it’s not universal. There are people out there doing engaged, enthusiastic work. There are organizations shining bright and without burning out. If you’re sweating it, worried that it’s happening with your team, here’s our advice.

The opposite of coherent

June 29, 2022

So here we are. Faced with this disastrous ruling. And it makes us wonder: how coherent are your organization’s actions on this one? We heard about the relocation policy, what other actions are they taking? Do they line up?

Smile more?

June 15, 2022

If you start from the assumption that you need to make your team happy – that happiness is an input to work that you need to maximize – you reach for one set of tools. Tools that reduce stress, remove discomfort, avoid conflict. And maybe at a birthday party, or a summer camp, those would be appropriate.

The Clapback

May 18, 2022

Anywhere your senior leaders are not giving their full-throated support to a thing, you should be prepared for a clapback.

The laziest form of management

April 20, 2022

At the core of every boss quoting some article about kids today is a two-part management failure. First, a failure to adapt to the changing workplace. And second, a failure to listen to the feedback that they are part of the problem.

The donuts aren’t working

April 6, 2022

We’re hearing from the bosses and people and culture teams asked to implement the Bums-in-Seats directive. Even when they, themselves, are skeptical.

The perks are great and the work is fine

February 23, 2022

Faced with that blandness, a lot of leaders are pushing back-to-office plans. They have nostalgia for the flavour of a packed and humming office, and feel like if people would just get back in there, it would fix things.

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