Leading from a distance
August 19, 2026
We don’t have a magic incantation that makes this hard thing easy. But we have three things that might help.
World's Best Newsletter Archive
The decision that ruined business travel forever
May 13, 2026
This is the trick when your job is thinking big thoughts.
The price of admission
October 15, 2025
It’s hard to push decision-making to the edges if we’re not sure how the edges are making decisions.
Busy is not a personality
June 25, 2025
What would you do if you had a week to just clear out backlog?
Even better than inbox zero
July 10, 2024
Not all months are created equal. And July, in particular, is a gift for many orgs if you’re able to grab it.
If you’re doing their job, who’s doing your job?
April 17, 2024
The cure for a structurally overwhelmed team is a better structure. It’s clarity about what matters most, and permission to hand off or put down the work that doesn’t.
No, but phrased in the form of a question
March 6, 2024
If we want to be continue to operate in this new context, our work has to change, too.
You already know how your year is going
January 24, 2024
So much of being an effective operator is noticing problems early, because groups react differently to problems early on.
I’ll call you from the car
November 29, 2023
The important decisions you’ll make as a boss — or a human — need to be made in the midst of very loud and poorly-timed chaos.
What to do with the muchness
November 1, 2023
Either, we’re running as fast as we can toward clear targets. Or we’re running as fast as we can without clear targets.
Hot goal summer
July 26, 2023
The opportunity in July (or whenever your mid-year review period lands) is to go back to the whole point of the exercise.
Your pencils are sharp enough
March 22, 2023
We’ve learned that there are two types of work that are the most prone to getting stuck like this. And there are different tools we’ve found helpful for getting them unstuck.
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