We (Raw Signal Corporation, doing business as Raw Signal Group) wrote this privacy policy to clarify how we use your ‘Personally Identifiable Information’ (PII) online. Personal information is information about an identifiable individual, as defined under Canadian privacy law. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

We are committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws. We collect, use, and disclose your personal information only for the purposes identified in this policy, and only with your knowledge and consent (express or implied). You have the right to:

• Access your personal information in our records
• Request correction of inaccurate or incomplete information
• Withdraw your consent at any time (subject to legal or contractual restrictions)
• Lodge a complaint about our privacy practices

When do we collect information?

We collect information from you when you subscribe to a newsletter or use the contact pages to get in touch with us. We also collect information when you attend one of our programs. And our web site and servers log information about every site visit. We retain your personal information as long as necessary to fulfill the purposes for which it was collected, or as required by law.

What personal information do we collect?

If you sign up for an email newsletter, we collect your email address and store it with our mailing list provider (mailchimp). If you use our contact form, we collect your email address and name as part of initiating that conversation. If you attend one of our programs, we’ll also collect email and name, and often your employer’s name and your title. We will also ask about any accessibility accommodations you may require and, for catered programs, we will ask about food allergies.

We do not specifically market to children under the age of 13 years old. No one should, really.

We comply with Canada’s Anti-Spam Legislation (CASL). All marketing emails include an unsubscribe option, and we honour opt-out requests promptly. If at any time you would like to unsubscribe from receiving future emails, you can do so using the instructions at the bottom of each email.

How do we use your information?

We may use the information we collect from you in the following ways:

• To send periodic emails with new management writing, and updates about our products and services
• To follow up after correspondence (live chat, email or phone inquiries)
• If participating in a program, we may email you reminders ahead of, and during the program.
• We use any information you supply about accessibility accommodations or allergies to inform our program delivery.
• If you came to us from a third-party site, whether a partner or a platform where we advertise, that information lets us know how our advertising and partnerships are performing.

How do we protect your information?

We only provide articles and information. When we offer online programs or ticket purchases, credit card information is securely collected and stored through our payment provider (Stripe). We do not store it on our own servers, nor will we ever ask for it by email.

Emails are handled through Mailchimp (for our bulk emailing and subscriptions), Google Apps (for direct contact), Salesforce (for client management), and Quickbooks (for invoicing). Information submitted through our website is stored securely by our hosting provider (Kinsta). Accessibility and allergy information is stored in Google Apps. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. The website uses SSL/TLS by default to protect your communications in transit.

Cross-Border Transfers: Some of our service providers (including Mailchimp, Google, Stripe, Salesforce, Kinsta, and Reddit) store or process data outside of Canada, primarily in the United States. When your information is stored outside Canada, it may be accessed by foreign governments, courts, or law enforcement agencies under the laws of that jurisdiction.

If a data breach occurs, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as soon as feasible if that breach creates a real risk of significant harm, as required by PIPEDA.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

• Kinsta (our web/wordpress host) may use cookies to manage its service offerings. You can view their privacy policy here.
• Google Analytics (our web analytics provider) uses cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and products in the future. Google’s privacy policy is here.
• When we advertise through Reddit, we use their tracking code to understand how the advertising is working. Reddit’s privacy policy is here.

If you turn cookies off, we don’t mind, and the website should still work just fine.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. 

Third-party links

We do not include or offer third-party products or services on our website. We may link to third party sites that offer products or services under their own privacy policy and terms of use, but those links will not include PII.

Your Privacy Rights

If you have questions about our privacy practices, wish to access or correct your personal information, or wish to withdraw consent, please contact us at privacy@rawsignal.ca.

If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada:
Website: www.priv.gc.ca
Toll-free: 1-800-282-1376