World's Best Newsletter Archive

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November 4, 2020

This is a week to reach for empathy before accountability. Not because accountability doesn’t matter. But because you’re at risk of mistaking hurt humans for bad employees. That’s a mistake we don’t want you to make.

Companies don’t make decisions, people do

October 7, 2020

So on the one hand, you have employees agitating for a more complete view of how their employers’ activities impact the world. And on the other you have CEOs hoping that no one will notice those impacts.

But how do I know they’re working?

May 20, 2020

There’s a lot of bosses trying to figure this one out right now. Their people aren’t where they can see them. So they ask the very silly, surface level, unexamined, first-time-working-with-remote-folks question.

What do I tell my team?

March 25, 2020

Bosses are wondering, “What do I tell my team?” And tucked in it, another question. “What should someone be telling me? Cause no one is and I’m not comfortable winging something this big. I am way out of my depth.”

Our job now is to flatten the curve

March 11, 2020

The COVID-19 coverage feels like it’s everywhere and it’s overwhelming. If it feels that way for us, it probably feels that way for many of you, and for the people in your organizations. It’s a lot.

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