If you hate rumour mills, why did you build one?
April 3, 2017
Black markets of information, and one Don Quixote joke
World's Best Newsletter Archive
Your new process is no substitute for giving a shit
March 2, 2017
The lesson every Starbucks barista has already learned
Why is your team so angry all the time?
February 28, 2017
If you show up to work looking for a fight, you’ll find one
This is the year to stop gossiping at the office
January 3, 2017
In 2017, resolve to silence the chattering once and for all
The open-faced shit sandwich: improvements on a crappy original
December 10, 2016
The right way, the only right way, to deliver feedback is to be thoughtful about the context and the individual and the intent of the feedback.
What to do when it all falls apart
November 14, 2016
Nothing is obvious in a crisis. It’s not obvious to your team that the company will be around in a month. It’s not obvious that you’ll still be there, either.
What happens in the rooms with no windows
November 2, 2016
When a coworker starts to cry, it’s natural to freak out. If you’re new to this, and it’s just happened for the first time and you manage this person (and they’re no longer in the room): go ahead.
Unlimited vacation and other forms of guilt-based management
August 25, 2016
If the goal of unlimited vacation is to encourage people to take care of themselves, and to take the time they need, we should ask “does it achieve that goal?”
Build Something Better
Subscribe to our free, biweekly newsletter